Frequently Asked Questions
Everything you need to know about your Swiss Beauty experience.
Are Swiss Beauty products cruelty-free?
Yes, we are a proud cruelty-free brand. We do not test any of our products or ingredients on animals at any stage of the production process.
How can I track my order status?
Once your order is shipped, you will receive an email and SMS with a unique tracking ID and a link to our courier partner's website to monitor your delivery in real-time.
What is your return and exchange policy?
Due to hygiene reasons, we only accept returns or exchanges for products that are received in a damaged or defective condition. Please notify us within 24 hours of delivery.
What payment methods do you accept?
We accept all major credit and debit cards, UPI payments, Net Banking, and Cash on Delivery (COD) for most pin codes across India.
How do I choose the right foundation shade for my skin tone?
You can use our 'Shade Finder' tool on the product page or refer to the swatches provided in the image gallery to find the perfect match for your undertone.
How long does shipping usually take?
Standard shipping typically takes 3 to 5 business days for metro cities and 5 to 7 business days for the rest of India, depending on your location.